Returns and Exchanges
Cat Water Fountain – Return Policy
Thank you for choosing Cat Water Fountain as your trusted source for premium cat hydration solutions. We’re committed to delivering high-quality products and outstanding service. If you need to initiate a return or exchange, please refer to the policy below.
1. Return Eligibility
To be eligible for a refund or exchange, the item must have been purchased directly from Cat Water Fountain. We offer a 7-day return policy, starting from the date your order is delivered.
To qualify for a return:
- The item must be unused, in original condition, and returned with original packaging intact.
- It must be safely packaged to avoid damage during transit.
Non-returnable items include:
- Used or assembled products
- Items purchased through third-party sellers
- Software or digital goods
- Gift cards
- Items on sale or clearance
2. Return Process
To begin a return, please contact our customer service team via the contact form on our website. We’ll guide you through the return process and provide shipping instructions.
Once your returned item is received and inspected, we will notify you of the outcome within 7 business days. If approved, a refund will be processed to your original payment method.
Please note:
- Return shipping costs are your responsibility
- We recommend using a trackable shipping method
3. Exchanges
If your item arrives damaged or faulty, we’ll gladly offer an exchange. Please reach out via our website contact form to initiate the process and receive return instructions.
4. Shipping Returns
To return an item, please first contact us through the website to obtain authorisation and return address details.
Shipping fees for returns are the responsibility of the customer. If you selected free international shipping at checkout, return shipping still applies. Original shipping charges are non-refundable and may be deducted from your refund.
For items over $50, we strongly recommend using tracking or insurance for your return shipment.
5. Customer Support
At Cat Water Fountain, your satisfaction matters. If you have any questions, need assistance, or wish to file a warranty claim, please contact us using the form on our website. Our support team is here to help.
